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Reflections on the Messy Complexity of Chronicity

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Meter Wars

Evelyn Herwitz · November 13, 2012 · Leave a Comment

Years ago at an amusement park with my parents and sister, I remember standing in the arcade, watching a guy in a car-like booth trying to steer through imaginary traffic displayed on a video screen. As the timer ticked, images of people and cars jumped into view, and the guy stomped on the brakes and spun the wheel round and back, round and back, to avoid “hitting” them. The little crowd that had gathered to watch had a good laugh. I think he probably ran over quite a few pedestrians before the game was over.

I often recall that scene when I’m driving in downtown Boston. You never know when someone’s going to run into traffic, pass you on either side riding a bicycle, double-park in front of you, speed around you in a taxi or pull some other stunt in the race to get wherever they’re going.

But the biggest prize in negotiating Boston traffic, aside from arriving at your destination on time without an accident, is finding on-street parking.

Lately, when I’ve had appointments downtown, it seems that the major parking garages are only accepting monthly permit customers, and the Boston Commons garage, while usually available, is a often a longer walk to my destination. Plus, even with a coupon, the garages are pricey. So if I see a site, I grab it.

This happened last week, during Thursday’s Nor’easter. By a miracle, I saw a great space on Boylston, only a couple of blocks from my appointment. But there was one problem: The city is switching over to those new meters that take coins, cash or plastic.

Now, I like the idea of not having to carry exact change in quarters. You need a lot of quarters to feed the meter. But I have an extremely difficult time inserting and removing my debit card in these new machines.

Still, a good parking space is a good parking space, and on a chilly, rainy, blustery day, the less distance I have to walk, the better. So I quickly parallel parked, gathered up my purse and headed to the payment meter.

This one took bills, too. Great, I thought. Then I tried inserting a dollar. The wind was whipping the bill, and, of course, this dollar had a little bent corner, so I was standing there in the cold rain, trying to straighten it out and insert it into the slot. But the meter wouldn’t accept it. I tried reversing the bill. No luck. Each time, the wind nearly ripped the bill from my hand, and my fingers were getting numb.

No choice but to try the debit card. Here’s the issue: For some reason, the way these machines are designed, the slot is very deep and tight, and only a narrow edge of your card protrudes. So it’s very hard for me to grip the edge, because my fingertips are resorbed and sore from ulcers. It’s even more challenging when it’s cold out, since I have to take off my gloves to use the machine and my Raynaud’s kicks in. To compound the problem, for some reason, you have to insert the card and remove it quickly for the machine to read it. I find this next to impossible.

The last time I confronted one of these machines, in a Cambridge parking lot, I had to ask another person who was waiting to use it if she could insert and remove my card for me. This took a leap of faith, since it was my debit card. But fortunately, she was honest and helpful, and I was able to make the transaction.

This time, however, people were hustling down the sidewalk, focused on getting out of the wind and rain. There was a woman parked in a car right next to the payment machine, but I didn’t want to alarm her by knocking on her window. Anyway, I felt really stupid not being able to use the damn thing.

So I just kept trying. I inserted my debit card and tried to pull it out. Bad card read. I turned my hand sideways to try to get better leverage removing it. Bad card read. I tried using my right thumb and left forefinger to grab it. Bad card read. Finally, somehow, on about the fifth or sixth try, I managed to insert it and pull it out in time. This gave me the great privilege of paying $2.25 for nearly two hours on the street instead of at least $16.00 in a garage.

I removed my receipt and proudly placed it on the dashboard of my Prius. One of life’s little victories. But if someone out there is interested in designing a better, accessible parking meter that can be used by people whose hands don’t work, I’d be glad to consult.

Evelyn Herwitz blogs weekly about living fully with chronic disease, the inside of baseballs, turtles and frogs, J.S. Bach, the meaning of life and whatever else she happens to be thinking about at livingwithscleroderma.com.

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Filed Under: Mind, Touch Tagged With: accessibility, bone resorption, finger ulcers, parking meters, Raynaud's

A Shot in the Arm

Evelyn Herwitz · November 6, 2012 · 2 Comments

There are some advantages to seeing your doctor often. Mainly, you get to know each other as real people. And you get to know the support staff—receptionists, nurses, aides—as real people, too. This helps. A lot.

Last week, I had one of my quarterly visits to my rheumatologist at Boston Medical. It was an 11 o’clock appointment, which, by definition, knocked out at least three hours from my workday—including driving, parking, waiting and the appointment itself, plus whatever other tests he might order.

I was doing fine on the Mass Pike until I got to the Pike Extension closer to the city. Suddenly, traffic slowed to a near halt. I spent many years commuting to Boston and know the patterns pretty well, so it was a surprise to hit a jam in late morning. I called the clinic to let them know I was stuck.

“You have a 15-minute window,” said the voice on the other end, someone unknown to me. “After that, we can’t guarantee your appointment.” I had already been driving over an hour. I tried to explain that I had no control over traffic. She just repeated the company line. I hung up, thoroughly annoyed, and decided that no matter when I finally got there, I’d insist that they check with my doctor and fit me in.

I hustled around more slowdowns and construction, finagled my way through local traffic near the hospital and lucked out with a parking spot on the garage’s fourth level. When I reached the Rheumatology Clinic, slightly short of breath, it was just past 11:15. The two receptionists that I know were there, totally fine with my arrival time. And, as is often the case, my doc was running late, anyway. I settled in with my Kindle and started reading.

About a half-hour later, when my rheumatologist arrived in the exam room, I related my travel woes. He said in the future, not to worry. “I often run late,” he admitted. “If everyone has to wait for me, it’s only fair that I would fit you in.” Thank you, thank you. Not only is he a great diagnostician, he’s a mensch.

When we finished reviewing my latest episode of cellulitis (he laughed when I quipped how it inspired my blog post the week before) and the rest of my status report, I asked if I could get my flu shot. As he left the room, I promised to send him images of my finger ulcers using my new iPhone, the next time I changed my dressings (we agreed it was a great way to save time and wound exposure in the office visit).

A few minutes later, one of the nurses appeared at the door carrying a hypodermic needle and an alcohol swab in a foil packet. “Evelyn, it’s so good to see you!” she said with a laugh. “It’s been such a long time. You look great!”

A big woman, she opened her arms and gave me a huge hug. This is the nurse who handles all medication refills and who did battle with our former insurance company to be sure I was able to continue with a very expensive prescription when the insurer didn’t want to cover it without insisting I go through an invasive procedure. She won.

We caught up a bit, and then she gave me the flu shot—just a slight pinch, no pain. We said our goodbyes, I collected my stuff and left the exam room. As I set my next appointment for February, I commiserated with the secretary, who knows me by sight, about how neither of us wanted to think about the winter to come.

Maybe it was the hug, but my arm barely hurt the next day.

Evelyn Herwitz blogs weekly about living fully with chronic disease, the inside of baseballs, turtles and frogs, J.S. Bach, the meaning of life and whatever else she happens to be thinking about at livingwithscleroderma.com.

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Filed Under: Body, Mind, Touch Tagged With: cellulitis, flu shot, managing chronic disease, resilience

Waiting for Sandy

Evelyn Herwitz · October 30, 2012 · 5 Comments

Rain drips off the ridge of the bay window outside my home office. Leaves tremble and branches sway. One long, thin lilac branch waves back and forth like a pointing finger. The sky is the color of soaked cotton balls. I can hear no birds, only the patter and plop of rain drops falling off the tree limbs overhanging our roof, and the wind’s sigh.

It’s strange and curious and unnerving, this waiting for Hurricane Sandy, billed as the worst storm to hit the Northeast since the Hurricane of 1938. I wonder where the birds and squirrels go, how they will protect themselves when the gale batters their tree-top homes. We live within the red-lined high wind warning zone in Massachusetts, expecting gust of 40 to 70 miles per hour at some point later today. Maybe overnight. And there will be rain. Lots of rain.

I worry about the trees that sustained so much damage in last year’s freak October snow storm, when the night was filled with the gunshot of cracking branches. Our neighbor’s old Silver Maple toppled into our back yard, blocking our kitchen door and missing the roof by inches.

And I worry about losing power for days. This is my biggest concern. I can’t withstand the cold, even as the weather is mercifully well above freezing this time around. The utility companies have promised speedy, efficient repairs to downed wires. They’re anxious to repair their damaged reputations from last year’s storm that left thousands without power for days and even weeks. We were lucky and provided hot meals and showers for neighbors who went without heat. But will our luck hold again? If everyone loses power to this monster storm, where can we go?

It’s a stark reminder of how control is an illusion—often the way I feel about my health. A week ago Sunday, out of the clear blue, I woke up with cellulitis in my left elbow, just one hour before I was leaving for a two-day business trip to New York. Not knowing how quickly the red, puffy skin infection would spread, I took a gamble on managing with oral antibiotics that I always have on hand, per discussions with my infectious disease specialist, and headed out the door.

For the next 12 hours, on the train, at Penn Station, during meeting breaks and at my host’s home, I kept monitoring the progress of the warm redness, telling myself if worse came to worse, I was at least in a place with a high concentration of excellent ERs. “You know the cost of making a bad call,” warned the ID doc who was covering over the weekend, when I called Sunday night to report that the cellulitis had spread around the side of my elbow. “Yes,” I answered, “it could go septic.”

I promised I would go to an ER if I spiked a fever or if the infection spread any farther and prayed the antibiotics would finally kick in. Somehow, I got to sleep that night and woke to discover that the redness was receding. The rest of my meetings went exceedingly well, and I even had a spare hour to walk the High Line for the first time, under exquisite blue October skies.

That day seems a long time ago, already. Now I’m just sitting here, waiting to see if this mega-storm will be as bad as the forecasts predict, or if it will lose power as it spins over land.

We have no control over these things, of course. Whatever extreme weather we have set in motion with global warming, even if all the nations of the world finally get together and commit to reducing carbon emissions, we will all have to live with for years to come. At least we have excellent weather forecasting, unlike so many caught by surprise when the fatal ’38 Hurricane barreled over Worcester and up the Vermont-New Hampshire border. We’re also blessed with extensive emergency support. But there’s nothing I can do to stop another tree from falling or the wires from coming down. All I can do is stay indoors until the storm passes.

And there’s nothing I can do to prevent another mysterious bout of cellulitis or whatever else my scleroderma throws my way without warning. It just is. All I can do is take care of myself as best I can and not let this disease stop me from living my life fully. From where I sit, there’s no other choice.

Evelyn Herwitz blogs weekly about living fully with chronic disease, the inside of baseballs, turtles and frogs, J.S. Bach, the meaning of life and whatever else she happens to be thinking about at livingwithscleroderma.com.

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Filed Under: Body, Hearing, Mind, Sight, Touch Tagged With: cellulitis, finger ulcers, Hurricane Sandy, managing chronic disease, Raynaud's, resilience

What Works for Me

Evelyn Herwitz · October 23, 2012 · 2 Comments

Every case of scleroderma is different. But after nearly 30 years with this disease, I’ve learned a thing or two about how to manage. So here are some basic suggestions that I hope will make life easier for you or someone you love with scleroderma:

Get the Best Medical Care You Can Find
This probably goes without saying, but it’s the single most important step you need to take to deal with this incredibly complex disease. If at all possible, find a medical center that specializes in scleroderma, even if you have to travel for occasional visits. Both the Scleroderma Foundation and Scleroderma Research Foundation can help you locate the nearest scleroderma specialists.

I’m blessed to live within an hour’s drive of Boston Medical Center, where not only the Rheumatology Department has extensive expertise in the disease, but also many other specialists do, as well. It really helps to have a cardiologist or dermatologist or nephrologist who also knows scleroderma, and you don’t find that unless you’re seeing physicians at a center where there’s a critical mass of scleroderma patients.

Get Enough Sleep
We’re all too busy. We all try to pack too much into each day. Especially if you’re juggling work and family and volunteering and aging parents and all the rest, it’s hard to get the sleep you need, even when you’re healthy. With scleroderma, you need to get sleep. Without it, you’ll get sicker. End of discussion.

Dress in Layers, Favoring Natural Fibers
When you need to keep warm, layers are the best way to go, especially if you’re moving in and out of spaces that vary in temperature. Cotton, wool and silk are my favored fabrics for warmth. Years ago, when I was first struggling with Raynaud’s, my rheumatologist told me that synthetics like polyester trap moisture and can make you chillier, whereas natural fibers wick away moisture and allow your skin to breathe. He was right. This is also the reason I wear shoes made of leather or natural fibers. Anything plastic or rubber causes a lot of perspiration and can lead to skin breakdown.

A lot of heat is lost through your head. That’s why, back in the day, people wore nightcaps (not the alcoholic variety) to stay warm in unheated bedrooms. Especially here in the Northeast, hats are a must in winter. I like wearing scarves made of natural fibers, for reasons cited above and because they make a nice fashion statement while keeping me comfortable.

Protect Your Hands
Okay, this is obvious. Here’s what I do:

  • Use disposable latex gloves for all cooking to keep bacteria out of my fingertip ulcers.
  • Wash my hands frequently with anti-bacterial gel. I have to do this to avoid getting my bandages wet. I checked this with my Infectious Disease doc and he said it was fine, contrary to all the hoo-hah about too much anti-bacterial soap causing germs to flourish. When I wash my bare ulcers, I use Aveeno Ultra-Calming Foaming Cleanser. It never, ever stings and is easy to wash off.
  • Use soft, flexible fabric bandages for finger ulcers. These can be hard to find, as many generic fabric bandages now include antibiotic ointment in the pads, which I don’t like. I favor Coverlet Adhesive Dressing Strips, with one caveat—the adhesive is very sticky, and you have to really soak the bandages before removing so as not to tear your skin. These are available online, not in stores. Aquafor Ointment is an excellent dressing. I also use small squares of Sorbsan, a surgical dressing made of seaweed, as a moisture barrier. And I change my ulcer dressings twice a day. Yes, it’s expensive. But not as expensive as getting an infection.
  • Wear wrist warmers. I like Wristies® fleece warmers, but there are now many alternatives on the market. I use these throughout the year, to keep warm in the winter and protect against air conditioning in the summer, and as an alternative to gloves during transitional seasons. They’re very affordable, come in many colors and several lengths, and there are even Wristies with a little pocket for a hand heat pack.
  • Wear natural fiber gloves and use mittens for best warmth. I have a very well-worn pair of leather gloves that are soft and provide ample room for my many bandages, as well as a good pair of down mittens for winter.

Get Regular Exercise
I let this go for a long time. Big mistake. You lose range of motion if you don’t move. One of my rheumatologists gave me the excellent advice to find some form of exercise I really love, because I’ll be able to stick with it. So I’ve been doing Pilates for several years, now, and also a variety of forms of dance—all beginner classes, and I’m a klutz, but it doesn’t matter, because I always feel so much better afterwards, and I’m even regaining a little grace, despite stiff joints. Yes, it’s hard to exercise when you’re in the active stages of scleroderma and so tired all the time. But even walking a short distance in fresh air is better than sitting still in your home, and it’s also good for your soul.

Surround Yourself with People Who Support You 
Many people don’t understand what you’re going through and will offer a lot of well-meaning but useless advice. Others will treat you like an invalid. Avoid them. Find those who will give you hugs when you need it, listen to your angst without criticism or commentary, remind you of your strengths when you’re at a loss, and most of all, who will accept you for who you are, no matter what. This is essential.

There’s much more I could say here, but I’ll save it for future posts. I’d love to hear what’s worked for you, too.

Evelyn Herwitz blogs weekly about living fully with chronic disease, the inside of baseballs, turtles and frogs, J.S. Bach, the meaning of life and whatever else she happens to be thinking about at livingwithscleroderma.com.

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Filed Under: Body, Mind, Touch Tagged With: adaptive tools, body-mind balance, finger ulcers, how to stay warm, life style, managing chronic disease, Raynaud's, resilience

Gee Whiz!

Evelyn Herwitz · October 16, 2012 · 2 Comments

It’s official. I have now entered the world of smart phones. iPhones, to be precise. And I’m having a blast. I can iMessage with Mindi working overseas and Emily in college out-of-state. I can keep up with my email when I’m away from my iMac. I can search the Internet in the palm of my hand.

All the stuff that everyone else has been doing for a long time, already. I hadn’t made the switch until now because (a) smart phones are expensive and (b) data plans are expensive and, most importantly, (c) I didn’t think my hands could work the touchpad.

I’d jumped to this conclusion a while back, when I unsuccessfully tried typing on a friend’s iPad, just to experiment. I kept pressing on the glass screen like I would on a regular keyboard and nothing happened except my fingertips hurt, because the bones are resorbed and jagged and pressure on a hard surface smarts.

The idea of carrying around a stylus made no sense for a tablet or a smart phone, because it would be one more thing to lose. So I stuck with my old Samsung cell phone with its little QWERTY keyboard and figured I’d just be behind the times.

But necessity, as they say, is the mother of invention, or in this case, inspiration. After nearly a year of lousy phone communication with Mindi in Israel and too much hassle trying to find mutually workable times to Skype with a seven-hour time difference, we decided to take the plunge. I tested an iPhone and realized that the lighter you touch, the better it works. Totally counter-intuitive for me, but there you are.

We got Mindi an unlocked iPhone 4 for her birthday to take back with her to Tel Aviv. And a few weeks ago, when the iPhone 5 came out and Apple zeroed the price of its iPhone 4 with major wireless carriers, we made the switch. Free iPhones! Woo hoo!

Of course, it’s not all that simple. In fact, the transition from our old Verizon plan to our new AT&T plan (we switched carriers because their wireless configuration is the one used overseas, and we wanted to put Mindi’s phone on our plan whenever she returns to the States) has been a huge time suck.

Everything that could have gone wrong went wrong. I had to track down the iPhones at Best Buy because the local AT&T stores had none. Our phone numbers ported over from Verizon to AT&T with typos that took an hour-and-a-half to fix. The iPhones, I discovered the next day, had faulty mics and needed to be replaced. Emily’s phone was put on the wrong plan. All of these mistakes with phone numbers and plans were recorded in AT&T’s billing system as new phone lines with associated fees, and we just got an initial invoice that’s about twice what we owe. Altogether, I’ve spent about 10 hours on this project, and who knows how long it will take to straighten out the billing.

And yet, I’ve found some excellent sales reps to help with all the mishaps, and we’re on the way to getting the rest of the issues resolved. A friend helped me think through how to save on our traditional phone plan so that we may actually be able to bring our costs down to what we were spending before.

Best of all, I love using my new phone. The touchpad is actually easier to use than my old Samsung’s keyboard—less pressure, no moving parts to open and close. I can check the weather when I get up and know how many layers to wear without getting chilled as I go downstairs to read the forecast in the newspaper before the heat comes up. I can take a picture with just my thumb and send it in a snap.

And now I have the perfect activity for all those long waits in doctor’s offices—catching up on all the blogs I never have time to read at home.

Evelyn Herwitz blogs weekly about living fully with chronic disease, the inside of baseballs, turtles and frogs, J.S. Bach, the meaning of life and whatever else she happens to be thinking about at livingwithscleroderma.com.

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Filed Under: Mind, Touch Tagged With: smartphone, touchpad

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About the Writer

When not writing about living fully with chronic health challenges, Evelyn Herwitz helps her marketing clients tell great stories about their good works. She would love to win a MacArthur grant and write fiction all day. Read More…

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Recent Posts

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  • What Happened to Your Hands?
  • Drips and Drops
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  • Bandage Break

I am not a doctor . . .

. . . and don’t play one on TV. While I strive for accuracy based on my 40-plus years of living with scleroderma, none of what I write should be taken as medical advice for your specific condition.

Scleroderma manifests uniquely in each individual. Please seek expert medical care. You’ll find websites with links to medical professionals in Resources.

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